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Customer Engagement Business Germany


Role Description

No matter what position you are applying for, in any department of the company, your work will be helping to make the world a little bit healthier, safer and more fulfilling. In a unique culture shaped by respect, appreciation and the shared pursuit of top performance, you will have the opportunity to develop continuously on both a professional and personal level.


  • In your role as Customer Engagement Business, you analyze market needs and trends for customer engagement/interaction in the After Sales life-cycle and you provide the management of the European headquarter with industry and functional trends 
  • You review our EMEA-wide costumer interaction processes, harmonize them and develop them further 
  • As a visionary in the customer engagement field you build up a competency group for Customer Engagement across Europe. Together with adjacent stakeholders you develop an organizational blueprint for customer interaction 
  • You act as a Business Process owner for the Customer engagement related processes across EMEA and design and implement a solution for a new Custromer Engagement Center

Job Requirements

  • You have successfully completed your studies in business engineering, or similar
  • You have several years of professional experience in Service management roles with high degree of customer interaction, e.g. contact centers 
  • You have proven experience in in business process management and in working in cross-functional international teams and projects 
  • You have excellent communication skills and command of English – both written and spoken
  • Your strengths include good analytical skills, a commercial mindset and a high customer orientation
  • You enjoy travelling.

What can you expect?

  • Flexible working hours
  • A comprehensive company pension scheme
  • Health care and medical check-ups
  • A staff restaurant and subsidised lunches
  • 30 days of holiday per year
  • Employee discount on cameras

Company Profile

The Medical Systems Division represents the largest business domain and is the global market and technology leader for medical endoscopes. Our clients aims are to continuously find better and more economical solutions to medical issues which improve the well-being of patients, enhance the working environment for doctors and nursing staff and help to develop the overall performance of health care providers.


  • Location: Germany , Humburg
  • Job Title: Customer Engagement Business
  • Duration: Full Time
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