Service Roles

Management
Smart Service Centre Manager
This role is responsible in continuously monitoring equipment and analysing data to identify errors and trigger the request management capabilities.
Support Centre Manager
This role is responsible for assisting the customers with a specific range of queries regarding brand, products and services, by managing the support centre & back office.
Support Centre Supervisor
This role is responsible for supervising a team of staff, ensuring a high quality of customer service and internal work performance.
Field Service Manager
This role is responsible for managing the field service team to provide optimum customer services.
Field Service Supervisor
This role is responsible for supervising a team of staff, by scheduling and training field service representatives.
Service Sales Manager
This role is responsible for the sales of the company's service products. This role actively contacts prospects, identifies sales opportunities and manages the whole sales process.
Service Lifecycle Manager
This role is responsible for examining the service opportunities proactively to develop a strategy that supports the service organisation and help it recognize the financial potential.
Strategic Service Manager
This role drives the development of the service strategy and related budgets, target setting and review processes.
Market Intelligence Manager
This role is responsible for collecting and analysing business and market data and turning it into insights to support strategy and business decisions.
Customer Experience Manager
This role is responsible for designing the lifecycle of a company's product, receiving and evaluating customer feedback as well as monitoring all processes that come into direct contact with the customer.
Service Portfolio Manager
This role is responsible for overseeing, coordinating, and aligning organisational strategic projects, programs and initiatives, to manage the service portfolio.
Customer / Market Team Manager
This role is responsible for ensuring that strong customer relationships are built, in order to help the company's brand to gain a competitive edge. The person performing this role requires creative marketing and communication skills to engage and motivate customer advocates.
Global Service Parts Manager
This role is responsible for monitoring the service parts inventory and anticipating parts needs in light of future promotions, trends, and suggested stock orders. This role is working with production, after-sales and systems integration departments to maintain efficient and balanced stock to support customer and Field Service demand.
Digital Service Manager
This role is responsible for ensuring a high level of operational maintenance, development and technical support, through digital services.
Global Service Director
This role is responsible for the end to end service business. This role manages the local sales, operations, and P&L, while leading and developing the people in the organization.
Global Service Finance Manager
This role is responsible for managing, controlling and maintaining the financial health of the service organisation.
Global Service Human Resource Manager
This role supports the people management functions that underpin the service business culture by planning, directing, organizing and evaluating the activities of an assigned division within the Service department of Human Resources.
Global Service Business Development Manager
This role is responsible for helping the business grow by identifying sales leads, communicating new product or service developments to prospect clients, and building relationships.
Global Service Transformation Manager
This role is responsible for overseeing multiple projects and managing multiple project teams, while delivering successful program outcomes.
Global Service Operations Manager
This role is an expert in people management and has outstanding customer facing skills, with the objective to optimize the service delivery and ensure that customer expectations are met.
Global Service Partner Manager
This role is responsible for identifying strategic partnerships, while structuring, negotiating and closing partnerships in order to meet or exceed objectives. In addition this role is responsible for establishing and nurturing relationships with key partners.
Global Service Knowledge Manager
This role is responsible for making Knowledge Management successful by implementing and managing knowledge initiatives.
Staff
Customer Care
This role serves as the key customer representative and the initial point of contact for the incoming phone, email and internal requests for service. The person performing this role will lead the effort to manage the distribution of calls by listening well, asking questions and properly identifying customer needs and expectations.
Back Office
This role is responsible for the administrative activities of the service organisation.
Technical Support
This role provides high quality support to internal and external customers, by focusing on technical aspects. The Technical Support role must ultimately be the reference for all technical questions.
Maintenance Data Engineer
This role is responsible for analysing the maintenance data that is received through various sources (e.g. Field Engineers create service reports, Machine logs reporting performance or malfunctions)
Workshop Technician
This role performs troubleshooting, and repair activities on parts of the machinery in a workshop location.
Field Engineer
This role is the front-line and key customer representative, responsible for confirming, clarifying and meeting the customer's expectations at every stage of contact and on every service project. The person performing this role provides repair, installation, troubleshooting, customer education and/or general support for machinery installed at customer facilities.
Field Service Planner
This role is responsible for updating the field service schedule in a timely and accurate manner. The person performing this role works closely with the technical support team and on-site service delivery team and provides all information that is required on both sides to update the customer. In addition, this role ensures deadlines are met for repairs according to agreed customer service levels.
Installation Engineer
This role is a machine performance expert and the first level of management supervision. The person performing this role is an effective project manager who works creatively and independently to meet the customer requirements.
Service Sales Representative
This role is responsible for showcasing and selling service products to customers. This includes contacting potential buyers, presenting the products and services, answering any questions and discussing the pricing.
Service Sales Support
This role is responsible for optimising the activities to be performed by the sales team by performing administrative and other office duties.
Contract Administrator
This role is responsible for preparing sales and purchase contracts, negotiating terms with internal and external partners, and reviewing, analysing and updating existing contracts.
Service Designer
This role is responsible to identify customer needs, and develop & deploy new service propositions, service sales and delivery models.
Pricing Analyst
This role is responsible for providing pricing solutions to the customers through the sales and account management channels, by looking at customer needs, historical data, market conditions, and internal margin/revenue targets.
Marketing Manager
This role is responsible for the execution of marketing campaigns and the generation of sales leads.
Communication Manager
This role is responsible to correspond with employees and external stakeholders to keep them informed of company developments.
Business Support Officer
This role is responsible for ensuring the smooth running of all back office functions and, supporting the development and day to day running of projects with budgeting and financial monitoring.
Service Sales Specialist
This role is specialised in selling products and services, as well as for forecasting the sales of the service organisation, and making sure that the sales forecasts are met.
Account Manager
This role is responsible for the management of sales and relationships with particular customers.
Project Manager
This role is specialised in installing equipment as a project or managing the professional services team. The person performing this role has to plan, budget, oversee and document all aspects of the project.
Technical Service Expert
This role is providing expert consultancy within its area of specialism, which could be a business/functional area and/or a particular technology.
Service Delivery Manager
This role identifies clients' needs and oversees the delivery of the services within the context of the business.
Customer Success Manager
This role is responsible for building customer relationships that promote retention and loyalty.
Application Specialist
This role is responsible for application and software design, in order to provide product solutions for specific business needs.
Warehouse Operator
This role is responsible for processing & coordinating parts requests in the warehouse.
Purchasing Officer
This role is responsible for negotiate prices, contracts and vendors for the service parts organisation.
Forecasting / demand Planner
This role is responsible for helping an organisation to design a path towards growth and profitability, through competition and constant change.
Strategic Sourcing Manager
This role is responsible for the company?s end to end sourcing of products and services, while negotiating and identifying cost saving opportunities, in order to support the company objectives.
Distribution / Transportation Manager
This role is responsible in organising the storage and distribution of products by ensuring that the right products are delivered to the right location on time and at a good cost. This role is also involved in transportation, stock control, warehousing and monitoring the flow of products.
Material Logistics Manager
This role is responsible for ensuring that all aspects of a logistics team, such as procurement, warehousing and shipping, are working together to fill orders and deliver material on a timely basis.
Warehousing & Inventory Manager
This role is responsible for monitoring and reporting on the company?s inventory. In addition, this role is responsible for organising the safe and efficient receipt, storage and dispatch of warehoused goods.
R&D Technical Support
This role is responsible for leading a team of engineers and providing deep technical troubleshooting skills for issues escalated, and at the same time innovating and improving products and services.
Data Scientist
This role is working with different business entities and is responsible to turn data into information using algorithms and machine learning.